“Now that I have had a successful outcome I can look back with admiration as to how Mark managed my case through to the conclusion. His understanding of the process was outstanding and it appeared that he was orchestrating the proceedings with just the right balance of skill, patience and realism.

There was a lot of down time and he managed to maintain my confidence that things were going well without being unrealistically optimistic. I am hugely grateful for the work Mark did for me. I am sure that he was the catalyst for our successful outcome.”